Quality Jam London is QASymphony’s premier thought leadership and education destination for quality professionals, technology leaders, and agile development teams. Quality Jam London connects you to the people, tools, and technology that will help you drive innovation across your organization.


Join us at Quality Jam London to learn new skills and get expert industry perspectives on what matters most in agile development and testing today, as well as what’s on the horizon. Make connections that drive both personal and professional growth, and gain insights and practical knowledge to help you deliver high-quality software at the speed of business. See what’s on the QASymphony roadmap, and meet face-to-face with QASymphony product experts to get your questions answered and optimize your use of the platform.


Technology Leaders | Quality Assurance Leaders | DevOps Leaders | Software Testers | Software Developers | Product Leaders


Day 1

Thursday, October 18th, 2018

  • Day 1
    8:00 a.m. - 9:00 a.m.
    Registration, Breakfast & Demos
    A light breakfast will be provided for attendees. You will also have a chance to meet our sponsors and see demos of their products/services.
    8:30 a.m. - 9:00 a.m.
    qTest Customer Training & Best Practices
    Hands-On Training for QASymphony customers and partners. In this session, Ryan Yackel, Director of Product, and Kyle McMeekin, Director of Technical Alliances and Strategy, will review the test management best practices that will help you better align with developers and create a more streamlined, efficient testing process.
    9:10 a.m. - 9:30 a.m.
    Welcome to Quality Jam Keynote
    Join QASymphony Director of Product, Ryan Yackel, as he shares our vision for QASymphony, Tricentis and the software testing industry.
    9:30 a.m. - 10:10 a.m.
    Effective Quality Leadership
    Adam Satterfield, Technology Program Director at Anthem, the largest for-profit managed health care company in the Blue Cross and Blue Shield Association. Have you ever wanted to know how to effectively lead a group of quality professionals? Are you curious to know what it takes to become a leader? Or maybe you just want to know how to best work with your leadership to become a rock star team. You are not alone! I will guide you through challenges, pitfalls and highlights while giving you real examples you can take back with you to reach your quality leadership goals.
    10:20 a.m. - 11:00 a.m.
    Continuous Load Testing - A Journey to Performance at Scale
    Application performance has never been more critical than it is now. Applications of all types are subject to intense scrutiny over their performance, with research showing more than 1/3 of users will leave an app to never return if performance is not satisfactory. Though performance should be a key concern for all software development teams, too few are investing the resources in testing their application at load that are required to identify performance regressions and bottlenecks. The good news for teams at all levels of performance testing maturity is that there have never been more options available for performance testers of all levels. Whether you are just getting started with your journey or looking to take your performance testing practice to the next level, you won't want to miss this session highlighting all of the latest tips and tricks in this ever evolving industry.
    11:10 a.m. - 11:30 a.m.
    Office Depot’s Agile Transformation
    Office Depot’s journey from a legacy waterfall delivery organisation into a Agile delivery organisation, via the use of new tooling, agile principles and empowerment.
    11:30 a.m. - 11:50 a.m.
    DPD: QA Transformation - Managing Effective Evolution
    Is your QA or Test Department stuck in an operating model that no longer gives you what you need? Struggling to quantify the value you bring to the delivery world? In this session, Mallissa will discuss some tried and tested methods of identifying, implementing, and measuring the success of effective change within this space. From assessing the current state to devising credible objectives to deliver on a new world vision, she will walk us through the common challenges and obstacles frequently met and share how she has overcome many of them.
  • Day 1
    12:00 p.m. - 1:00 p.m.
    Lunch will be provided for attendees
    1:00 p.m. - 1:40 p.m.
    Using BDD to test a Robotic Process Automation solution
    The talk will share insights into a real life project that was completed by DVT. We were responsible for the testing of a new investment bot, and in the process we faced many challenges: distributed teams, being too agile, red tape (banks have plenty of this), complex financial models, ever-changing requirements and more. In this talk, DVT's Mario Mathee will share the story of how his team took DVT's first bot live using behavior-driven development methodology and a mixture of manual and automated testing. In this session, you will learn that BDD is not as scary as it is made out to be, that there is a place for manual testers in BDD, that you can be agile and still work in your own way.
    1:50 p.m. - 2:30 p.m.
    Product Keynote: The Roadmap and who the heck is Tricentis?
    Elise Carmichael (VP, Product Strategy) and Thomas Stocker (Director of Product Management) will show you why QASymphony and Tricentis combined forces to create an even better Software Testing Company in 2018. During this keynote, not only will you learn about what's coming up this year and next for the qTest Platform, but also a sneak peak into Tricentis Tosca! We'll also be discussing the new exciting features on our roadmaps around AI, Enterprise Features, Automation, and much more. We also have some exciting announcements about new products, don't miss out!
    2:30 p.m. - 3:20 p.m.
    3:20 p.m. - 4:00 p.m.
    Software Quality Anti-Patterns in Testing
    From metrics-based micromanagement to the law of triviality, software testing has been subjected to a standard set of responses to testing’s ambiguous, uncharted journey into a sea of bias and experimentation. There are many anti-patterns associated with managing software testing and their effect on quality, from how you organize and fund testing, to the tools you use to automated and manage the process. Through this talk, Keith will explore common solutions to problems regularly encountered by software testing efforts and the unintended consequences, dysfunction, and risks they introduce to your organization.
    4:10 p.m. - 4:30 p.m.
    Designing Quality in Depth
    Designing Quality in Depth Delivering effective quality assurance in software development requires a commitment to planning, structure and benchmarking. Justyn Trenner, Director of QA Vector® Research, will address common failings and some approaches to addressing these.
    4:40 p.m. - 5:00 p.m.
    Dutch Railways Framework for Using qTest Across their Agile Testing
    So you decided to buy a test management tool. Now that you have it, how do you make it work across all agile teams? How do you allow scrum teams enough freedom to inform you about the quality of their scope while at the same time maintaining a structure that makes sense in a high-level report for all stakeholders? In this session, Dutch Railways' Niels Rikze will present his framework for effectively implementing qTest for agile test management across teams.
    5:00 p.m. - 7:00 p.m.
    Networking Reception
    Networking, appetizers and drinks


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