Quality Jam is QASymphony’s premier thought leadership and education destination for quality professionals, technology leaders, and agile development teams. Quality Jam connects you to the people, tools, and technology that will help you drive innovation across your organization.


Join us at Quality Jam to learn new skills and get expert industry perspectives on what matters most in agile development and testing today, as well as what’s on the horizon. Make connections that drive both personal and professional growth, and gain insights and practical knowledge to help you deliver high-quality software at the speed of business. See what’s on the QASymphony roadmap, and meet face-to-face with QASymphony product experts to get your questions answered and optimize your use of the platform. 

Need some help convincing your boss to see you to Quality Jam?  Check out our Guide: How to Get Your Boss to Send You to Quality Jam


Technology Leaders | Quality Assurance Leaders | DevOps Leaders | Software Testers | Software Developers | Product Leaders


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2018 Speakers

2018 Sponsors


If you are in town Monday night join us at the Westin Peachtree Plaza for a welcome happy hour at 5:30pm

Day 1

Thursday, October 18th, 2018

Day 2

Wednesday, April 11th, 2018

  • Day 1
    8:00 a.m. - 4:00 p.m. | Sponsor Hallway (8th flr Terrace)
    Registration & Expo Hall Open
    8:00 a.m. - 9:30 a.m. | Sponsor Hallway (8th flr Terrace)
    Breakfast & Expo Hall
    8:00 a.m. - 11:00 a.m. | Breakout 4 (Augusta H)
    Partner Lightning Certification Course - Sales Track
    QASymphony Partners, join this session to get Hands-on training from Kyle McMeekin, Kevin Dunne and Brian Cross. This is the QASymphony partner sales track course that will cover QASymphony positioning on market trends, digital transformation, and DevOps. Kyle will also provide a HPE update, discuss HP Replacements, Migration strategies, and finally, cover how to effectively demo QASymphony.
    8:30 a.m. - 9:10 a.m. | Breakout 1 (Augusta 1-2)
    Reporting Best Practices with qTest Insights
    *This session will be held twice* Hands-On Training for QASymphony customers and partners. Evan Baker, Training Manager at QASymphony, will teach you how to get started with qTest Insights, as well as how to leverage Jira data with Insights to create holistic reports on application quality and identify areas for improvement.
    8:30 a.m. - 9:10 a.m. | Breakout 2 (Augusta A-B)
    BDD with qTest
    Hands-On Training for QASymphony customers and partners. Elise Carmichael, VP of Quality at QASymphony, will show you how teams practicing behavior-driven development can optimize traceability, create a continuous feedback loop with development, and track release readiness using qTest.
    9:20 a.m. - 10:00 a.m. | Breakout 1 (Augusta 1-2)
    Automated Test Management with qTest
    Hands-On Training for QASymphony customers and partners. Elise Carmichael, VP of Quality at QASymphony, will show you qTest enhancements that simplify automated test management, and learn best practices for scaling your test automation initiatives without losing visibility or control.
    9:20 a.m. - 10:00 a.m. | Breakout 2 (Augusta A-B)
    Reporting Best Practices with qTest Insights
    *This session will be held twice* Hands-On Training for QASymphony customers and partners. Evan Baker, Training Manager at QASymphony, will teach you how to get started with qTest Insights, as well as how to leverage Jira data with Insights to create holistic reports on application quality and identify areas for improvement.
    10:10 a.m. - 10:50 a.m. | Breakout 1 (Augusta 1-2)
    qTest Platform Best Practices
    Hands-On Training for QASymphony customers and partners. In this session, DJ Frank Senior Sales Engineer at QASymphony, will review the test management best practices that will help you better align with developers and create a more streamlined, efficient testing process.
    Judy Chung
    10:10 a.m. - 10:50 a.m. | Breakout 2 (Augusta A-B)
    qTest Roadmap
    Hands-On Training for QASymphony customers and partners. In this session, Judy Chung, Product Manager at QASymphony, and Daimon Bridges, VP of Global Product Management at QASymphony, will cover the key enhancements we have planned in 2018 and walk through how we prioritize roadmap requests with our product manager.
    11:00 a.m. - 11:40 a.m. | Breakout 1 (Augusta 1-2)
    Bonus Session: Making the Switch From HPQC to qTest
    Join this session to hear from Ryan Yackel, Director of Product Marketing at QASymphony and ABC Supply on how HP Quality Center has been the most widely adopted test management solution in the market to date, however, companies are replacing that solution with new replacement options. QASymphony’s modern qTest platform provides robust functionality that enterprise companies demand, and support for new methodologies like agile, DevOps, and open source automation that will make even the most discerning of testers happy.
    11:30 a.m. - 12:20 p.m. | Sponsor Hallway (8th flr Terrace)
    Lunch & Expo Hall
    11:00 a.m. - 12:20 p.m. | Breakout 3 (Augusta C-F)
    Customer & Partner Awards Lunch (Invitation Only)
    QASymphony customers and partners are invited to attend an Awards Lunch on the first day of Quality Jam. You must register to attend lunch. Please see your email for more details and to register. Email events@qasymphony.com if you have any issues.
  • Day 2
    8:00 a.m. - 4:00 p.m. | Sponsor Hallway (8th flr Terrace)
    Registration & Expo Hall Open
    8:00 a.m. - 9:00 a.m. | Sponsor Hallway (8th flr Terrace)
    Breakfast & Expo Hall
    9:00 a.m. - 9:10 a.m. | Keynote Room (Peachtree)
    Welcome to Day 2 of Quality Jam 2018
    9:10 a.m. - 10:10 a.m. | Keynote Room (Peachtree)
    Day 2 Opening Keynote: Disruption Through Data-Driven Dialogue | Jeff Arnold
    Serial entrepreneur and digital health pioneer Jeff Arnold has focused his career on empowering consumers to be happier, healthier and more productive. Through each company and innovation, a consistent theme emerged: technology alone cannot improve outcomes—rather you must establish trust and build rapport with your users to affect positive change in their lives. During his keynote, Arnold will explore how his latest company, Sharecare, is leveraging data to disrupt the healthcare industry without disenfranchising its most critical stakeholders.
    10:20 a.m. - 11:00 a.m. | Keynote Room (Peachtree)
    Continuous Integration and How it Affects Testing
    Paul Merrill, Founder Beaufort Fairmont. What is Continuous Integration (CI)? Why use it? How is testing affected by CI? Do you ever sit in meetings where developers talk about Continuous Integration and wonder what it is and why they're talking about it? Then this webinar is for you! No understanding of CI necessary! We'll talk about where the practice originated, how it has evolved over time and why it is such a major part of the competitive landscape of software development today. We'll go over how tests can be integrated into CI; what new roles and responsibilities emerge for testers when CI is introduced; and how CI helps testers.
    10:20 a.m. - 11:00 a.m. | Breakout 1 (Augusta 1-2)
    5 Steps to Make Migrating Test Management Solutions Less Daunting
    Sneha Crews, Director of Support Services at Checkpoint Technologies.The challenge that I will be addressing is common mistakes and issues that usually happen when migrating from one solution to another, in this example I will be using Test Management solutions. After discussing the common challenges with migration, I will give 5 steps (tips) on how to avoid those challenges and make the migration more successful. Some examples of the steps I will be discussing are Field Mapping, Data Cleansing, Proper Planning and more. I will detail each of these steps, along with giving examples. Attendees will takeaway actionable ways to make their migration much easier and more efficient, also making it less daunting to migrate away from their current solution.
    11:00 a.m. - 11:30 a.m. | Sponsor Hallway (8th flr Terrace)
    Break & Expo Hall
    11:30 a.m. - 11:50 a.m. | Keynote Room (Peachtree)
    USA TODAY: Deliver faster, accelerate performance using qTest Insights dashboards
    Michael Morneau, Manager, Quality Engineering at Gannett/USA TODAY NETWORK and Anvesh Malhotra, SDET at Gannett/USA TODAY NETWORK, will demonstrate the approach our Quality Engineering department at the USA TODAY NETWORK built around QA Symphony’s qTest Manager and qTest Insights. They developed a tool that accepts automated test reports in multiple formats and by use of the qTest API, can dynamically create and update test cases and execution statuses. They also took a closer look at the test automation report information and augmented qTest Manager to capture additional metrics. This integration allows their test automation developers to focus on writing and executing tests. Once this is captured in qTest Manager, they constructed a variety of qTest Insights dashboards to not only report test progress to stakeholders but leveraged the additional metrics to make informed decisions about our overall quality engineering test strategy for our products. This integration and enhanced workflow has improved the effectiveness of our continuous integration (CI) pipeline and overall quality of our products.
    11:50 a.m. - 12:10 p.m. | Keynote Room (Peachtree)
    Transamerica: Single source of truth for Automated and Manual Test Case Results in qTest
    Michael Cooper, Quailty and Testing Leader at Transamerica. As a part of Transamerica’s Technology modernization initiative, the Enterprise QA team is implementing qTest integrated with Jira, Jenkins and several automated testing solutions. In this session, Michael Cooper will share lessons learned at Transamerica in their ongoing journey to achieve end to end traceability from user stories, manual and automated test cases and defects to improve quality, increase transparency, optimize regression testing and reduce the compliance burden. You will see how Transamerica is making progress towards continuous testing by using Jenkins to drive Selenium, UFT, TestNG and RestAssured with test results stored in qTest.
    11:30 a.m. - 12:10 p.m. | Breakout 1 (Augusta 1-2)
    Katalon: Mobile and Browser-Based Automation
    Come listen to Nilesh Patel, Director of Testing Services at KMS, and Kyle McMeekin, Director of Technology Alliances at QASymphony, discuss the do's and don'ts when creating or redefining your automation strategy. QASymphony will also be discussing their strategic vision with Katalon Studio, a new mobile and browser-based automation solution. This will include a short demonstration of Katalon as well as learning more about Katalon best practices from the product experts at KMS Technology.
  • Day 1
    12:20 p.m. - 12:50 p.m. | Keynote Room (Peachtree)
    Welcome to Day 1 of Quality Jam 2018
    Join QASymphony CEO, Dave Keil, as he shares our vision for QASymphony and the software testing industry.
    12:50 p.m. - 1:50 p.m. | Keynote Room (Peachtree)
    Day 1 Welcome Keynote: 4Qs of DevOps: Understanding the DevOps journey through use of a simple Maturity Model | Brian Dawson
    In the opening keynote, Brian Dawson, DevOps Evangelista Cloudbees, will review organizational DevOps journey using a simplified maturity model, the 4 Quadrants of DevOps Maturity. He will discuss the characteristics of organizations within each quadrant. Presenting practical process, tools and leadership strategies for crossing the chasm from an organization's current quadrant to the next level of maturity. Based on years of experience guiding organizations in implementing CI, CD and, ultimately, DevOps at scale Brian has identified four maturity levels. These levels examine culture, process and tools to assess where an organization currently sits in their DevOps journey and that form the basis for growing and extending DevOps in the enterprise. Most organizations on the journey to DevOps map to one (or more) of these four areas: team-level agile upstream, team-level continuous delivery, enterprise agile upstream, or enterprise DevOps.
    2:00 p.m. - 2:40 p.m. | Keynote Room (Peachtree)
    Transform Culture Using DevOps Principles
    Ashley Hunsberger, Product Quality Architect at Blackboard. At the heart of DevOps is the idea that organizations break down silos and teams work together to innovate faster, reducing the length of feedback loops and delivering value faster. In this presentation, Ashley will describe how Blackboard is using DevOps principles—collaborative practices, iterative improvements, incremental testing, and more—to transform their development culture so everyone owns quality. Join Ashley as she lays the groundwork for iterative and continuous improvement through a defined mission and specific goals. She also explores how cross-team collaboration broke down silos and helped align team members with the necessary skills to meet their quality goals. One key to their success was recognizing that we cannot test everything—even if we want to. Instead of a huge, unmanageable test suite, they implemented an incremental testing approach which teams can own and successfully maintain. Ashley illustrates the reduced feedback loops that led to better, faster software delivery. Ashley reports, “Now that we’ve seen the way of DevOps, we don’t want to go back.
    2:00 p.m. - 2:20 p.m. | Breakout 1 (Augusta 1-2)
    USAA: Building your Test Infrastructure as a Freeway - What to do when everyone wants a different testing tool
    Join Bryan Osterkamp, Technical Architect Principal at USAA, as he explores the challenges of the ever-increasing variety of testing tools available in the industry and how USAA has been able to provide tool choice, while still maintaining best in class tooling support and integration into its delivery pipeline. It will conclude with a case study of how USAA built QASymphony’s qTest platform into its test infrastructure freeway across multiple technology stacks as well as scrum team maturity levels (for both automated and manual testing).
    2:20 p.m. - 2:40 p.m. | Breakout 1 (Augusta 1-2)
    Sterling Talent Solutions: Tips to transition your team to test automation
    Join Erika Chestnut Director, Quality Assurance - Sterling Talent Solutions as she shares targeted steps you can take to set your team up to successfully transition from manual to test automation.
    2:00 p.m. - 2:20 p.m. | Breakout 2 (Augusta A-B)
    Shift Left with a Modern Test Data Practice
    Automation is a key focus of shifting testing left and helping teams to promote the agility and collaboration needed to succeed in DevOps. While teams are finding there is a wealth of information on functional automation, a critical component is often overlooked - Test Data Management. Identifying, creating, and managing test data and providing it to the various tools in the DevOps tool chain is one of the most costly and time consuming parts of any DevOps transformation. Without good test data provided in a timely fashion, automated tests are at best unreliable and at worst, unable to be executed. Andrew will discuss best practices from working with clients in some of the most regulated and complex environments in the world and provide a clear approach for tackling these key test data management challenges with a modern, effective approach.
    2:20 p.m. - 2:40 p.m. | Breakout 2 (Augusta A-B)
    How Home Depot faced the Continuous Performance Testing transformation challenge
    Rick Barker, Manager for App Performance, The Home Depot and Steve Weisfeldt, Senior Performance Engineer & Training/Consulting Leader - ‎Neotys USA, Inc. The challenges encountered daily by Home Depot are as a result of the transformation process for their development and QA Teams into true quality- minded full-stack developers. Home Depot wants to transform the approach to performance testing so that when applications go into production they don’t break. Some of these ongoing challenges include: - Business impact and resource constraints - The cultural differences between performance testing people and full stack developers - Managing the change in skill set and mindset Join us for this fascinating look at a real-world example of business transformation. You’ll learn how Home Depot tackles these topics: - Approaches to training for development teams to get them up to speed quickly on testing - How and when is a Center of Testing Excellence the right approach? - The effects on quality of supporting a large organization Business Impact: how internal applications affect store associates performing customer-facing roles, and how performance can affect revenue and productivity
    2:50 p.m. - 3:30 p.m. | Keynote Room (Peachtree)
    Effective Quality Leadership
    Adam Satterfield, Technology Program Director at Anthem. Have you ever wanted to know how to effectively lead a group of quality professionals? Are you curious to know what it takes to become a leader? Or maybe you just want to know how to best work with your leadership to become a rock star team. You are not alone! I will guide you through challenges, pitfalls and highlights while giving you real examples you can take back with you to reach your quality leadership goals.
    2:50 p.m. - 3:30 p.m. | Breakout 1 (Augusta 1-2)
    Simplifying Your Mobile Testing Strategy
    Clint Sprauve, Director of Product Marketing at Sauc eLabs. As more users interact with applications through a mobile device, the need has come for organizations to integrate mobile testing into their DevOps processes. For some teams, this task is daunting, as mobile testing presents its own unique set of challenges, and doesn’t seem to integrate well with an already developed web strategy. Although mobile testing may seem complex, it can easily be done with a comprehensive strategy that includes real devices, emulators, simulators and the right testing framework. Join Clint Sprauve, Mobile Product Marketing Director for Sauce Labs and learn how to build out an industry-leading mobile testing strategy that can integrate with already existing DevOPs practices. In this talk, Clint will explore the following topics: Why teams need a combination of real devices, emulators and simulators How to implement continuous testing for mobile What skill set is needed for traditional developers and dev/testers The key advantages of mobile automation test frameworks: Appium, Espresso and XCUITest
    2:50 p.m. - 3:30 p.m. | Breakout 2 (Augusta A-B)
    Testing Automation For the Entire API Lifecycle
    Patrick Poulin, Founder / CEO - API Fortress. APIs are becoming the backbone of most major platforms today, yet knowledge on testing them is still in its infancy. My approach will be to show, from a high level, what it means to test APIs properly. Then dig into the best practices and tools to do that testing. Next will be how to add automation to the process. Finally, some real world examples of APIs issues we commonly see that are not caught
    3:30 p.m. - 4:00 p.m. | Sponsor Hallway (8th flr Terrace)
    Break & Expo Hall
    4:00 p.m. - 4:30 p.m. | Keynote Room (Peachtree)
    Day 1 Afternoon Keynote: Digital Disruption and Where Quality Fits in
    Join us for a panel on "Digital Disruption and Where Quality Fits in" with Matt Diamond, Executive Director, Business Systems and Quality at Dell SecureWorks, Christina Critzer, SVP Intelligent Automation at Suntrust, and Todd Joseph, Technical/Executive Consultant at Joseph Consulting.
    4:30 p.m. - 5:30 p.m. | Keynote Room (Peachtree)
    Day 1 Afternoon Keynote: Should We Start Bowing Now to Our Future AI Masters? | Josh Clark & Chuck Bryant
    Do you ever wonder about the future, about what lies in store for humankind? Well here's one potential path we may end up on: Being bossed around by a threatening and psychologically manipulative artificial intelligence that rules the world. Sure, laugh now, but if you take a peek at just how much we depend on intelligent machines already and just how smart they're starting to get - well, you just may stop laughing and start worrying a little. Join Chuck Bryant and Josh Clark, co-hosts of the popular podcast Stuff You Should Know, as they lead you on a hilarious-but-also-kind-of-grim tour of humanity's possible enslavement and what QA can do to save the world.
    6:30 p.m. - 9:30 p.m. | New Realm Brewing
    Evening Event | Dinner, Live Music & More at New Realm Brewery
    This year's evening event will be held at Atlanta's newest brewery, New Realm, located right on the Atlanta BeltLine. We will have live music, entertainment and more! Take a Lyft to New Realm Brewery on us. Promo code: QUALITYJAM18 (see instructions in your email or ask QASymphony staff for help)
  • Day 2
    12:10 p.m. - 1:10 p.m. | Breakout 3 (Augusta A-F)
    Lunch & Expo Hall
    Jonathan AlexanderJudy Chung
    1:10 p.m. - 2:00 p.m. | Keynote Room (Peachtree)
    QASymphony Product Keynote: Taking the qTest Platform to the Final Frontier
    Hear the QASymphony product team discuss QA's storied history and exciting future. Learn what goes into the feature planning process for the qTest Platform, see what's new, and get a sneak peek into QASymphony's vision for the future of qTest.
    2:10 p.m. - 2:50 p.m. | Keynote Room (Peachtree)
    Agile and DevOps QA transformation in the Financial Services world
    Join Deepika Mamnani, Principal at Capgemini, as she share what agile QA transformation means to the Financial Industry. The World Quality Report published by Capgemini, Sogeti, and HP states that 92 percent of Financial Services organization are now using agile development methods and 90% have started using DevOps principles. The Financial services industry have been pioneers in the QA space and have mastered the art of running centralized, SLA driven global test organizations. With the proliferation of the Agile frameworks and DevOps principles they now face the challenge to transform from a centralized structure to a more hybrid test organization with continuous engineering practices . The secret to this transformation is measured steps focused on specific levers around methods, technology, organization and tools. Learn about what Agile QA transformation means to the Financial Services industry, tools and levers to aid this transformation. In this session audience will learn following: -Insights into Agile and DevOps trends -What this means to the Financial Services Industry -Building blocks of QA transformation -Transformation use cases
    2:10 p.m. - 2:50 p.m. | Breakout 1 (Augusta 1-2)
    Communicating Risk Because You Can't Test Everything
    Jenny Bramble, Software Test Engineer at WillowTree. Do you feel like you're under the gun to test everything when your team rolls out a new feature? Do you worry that your team mates don't understand why you choose to test the items you do? Are there moments in your life where you deeply question if you can successfully complete the testing requirements of a sprint? Do you just really like cats? If you answered yes to any of those items--this is the talk for you. We will define and discuss risk as a tangible metric, striving to break it down into components that you can use to talk to developers, product owners, business people, and any other stakeholders. Having a common language of what risk is and what it's made of allows us to decide what we should test and when we should test it. We will also talk about building a risk matrix and why we should even bother. You'll come out of the talk with a helpful language that you can use to communicate more clearly and an understanding of risk assessment. Included will be a heavy dose of jokes, storytelling, anecdotes, and pictures of my cat Dante.
    3:00 p.m. - 3:30 p.m. | Keynote Room (Peachtree)
    Software Testing in the Real World
    Information is the mission of testing, but practical approaches to getting that information – and what to do with it – are often lost in marketing hype and aspirational strategies. Through this round table discussion, we’ll cut through the noise and get to what has and hasn’t worked in the real world of test automation, product management, assessing quality, and managing risk in software testing.
    3:30 p.m. - 3:40 p.m. | Keynote Room (Peachtree)
    Closing to Quality Jam 2018